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Return Policy

understands that sometimes products do not fit the needs of our customers for one reason or another. Therefore, when returning products, we ask that you follow the steps outlined below:

Before You Return Products | Reason For Return
Resaleable Condition | Restocking Fees

Before You Return Products

Most product problems can be resolved with a phone call to tech support. Tech support phone numbers and contact information can be found in the documentation included with the product. If tech support does not resolve the problem, a product exchange may be the solution. Call a HALLoGRAM Customer Service Representative at (303) 340-3404 who will help you find a product that will better suit your needs. In the event tech support or an exchange will not correct the problem, you need to obtain a valid Return Merchandise Authorization (RMA) number.
  1. The return time period begins on the date product(s) were received.
    • 30-day - for most software products
    • 15-day - for most hardware products
    2. Overnight Shipping is not guaranteed. We will do our best to accommodate your request.
  2. All returned products are subject to a restocking fee. (see below under Restocking Fees)
  3. Have your invoice number available, (located on the top right corner).
  4. Call a Customer Service Representative to receive your RMA number.

No Returns will be accepted without a valid RMA number!

Reason for Return

Tell us why you are returning the product. We may be able to suggest a different product that will better suit your needs. We also accept exchanges.

Products MUST be returned in resalable condition

  1. Your returned package MUST contain ALL original material. This includes boxes, disks, manuals, registration forms and advertising inserts.
  2. Please do not write on the original manufacturers label or packaging.
  3. Include a copy of your invoice and RMA number with the returned package.
  4. Returns may be rejected if the product has been damaged during shipment.
    5. To prevent shipping damage, pack products securely in an EXTERNAL carton. We recommend using a carrier that has a reliable tracking system (e.g., Federal Express, Airborne Express, UPS).

Restocking Fees and Rejected Returns

  1. All product returns are subject to a 15% restocking fee.
  2. With damaged product(s), we reserve the right to refuse shipment and/or charge a restocking fee.
  3. With some software product(s), open source codes may void our return policy.